Managed IT Operations
One Comprehensive Solution
Our comprehensive Managed IT Operations service provides a unified solution that enables client organizations to focus on growing and running their business, while our team ensures their IT environment operates with maximum efficiency.
Through our Total Care model, we oversee all aspects of IT operations—including asset, endpoint, tenant, and user management, as well as security, documentation, and backups—while delivering consistent reporting to client leadership. This approach ensures clear accountability and supports business growth through reliable and optimized operations.
Our quarterly business reviews help maintain alignment between our managed services and your leadership team, ensuring transparency, strategic insight, and ongoing opportunities to streamline business operations.
Management, Monitoring, & Security
Our core offering focuses on the efficient and productive operations of our clients’ technical systems including:
Endpoint Protection, Firewall, Intrusion Detection and Security
24x7 Monitoring of managed devices and network equipment
Proactive Maintenance and Management of Desktops & Laptops
Endpoint Security (Antivirus and Endpoint Detection and Response) through SentinelOne PLUS support from a 24x7 security operations center
Real-Time Threat Management and Intrusion Isolation
Operating System and Common Software Patching/Updates
Asset and Software License Management
End-User Knowledge Base
Ongoing Reporting
Quarterly Business Reviews
Service Desk & Knowledge Base
Our support offering focuses on the support and operational efficiency of your staff by assisting with:
Service Desk / Helpdesk
Multiple Support Avenues w/ a 4-Hour Guaranteed First-Response
Email
Web Form
Phone
Simple Remote Access
End-User Anti-Phishing and Email Security Training
Cloud Backups (Hybrid Onsite + Cloud available at additional cost)
Quarterly Business Reviews
